First message
What to include
What to put in the first message
The more of this you send, the closer the first reply gets to a firm quote. Without it, the honest answer is usually "bring it in and I'll have a look", which is fine, but slower for both of us.
- What it is, in plain words. No maker or model number needed. "Steel-string dreadnought, around 1985" tells Callum most of what he needs to know about the joint, the finish and the likely trouble.
- What is wrong. Buzzing on the low frets, action creeping up the neck, a crack below the bridge, the back edge of the bridge lifting. Say when it started and whether it changes with the weather.
- Two or three photos. The whole guitar from the front, the bridge from the side at string height, and the problem up close. Daylight by a window beats a flash every time.
- Where you are. In Halifax and dropping it off, or shipping in from elsewhere in Nova Scotia, New Brunswick, Prince Edward Island or Newfoundland and Labrador.
A first message that works
Classical guitar, probably 1970s, bought second-hand. The action is high above the 7th fret and the G string won't stay in tune. Photos of the front, the bridge side-on and the headstock attached. I'm in Dartmouth and could drop it off on a Saturday morning.
That is enough for a written estimate. If the bench assessment changes the picture, the quote changes before any work starts, never after.
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